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Privacy notice
How we handle your information.
Effective October 25, 2026. This notice explains what Solar Bill Tracker (“Solar Bill Tracker,” “we”) collects through solarbilltracker.com and the Solar Bill Tracker app, what we do with it, and your choices. For a short version, see Your data. Our Terms of Use also apply.
What we collect
- Contact details. Your name, email address, and message if you write to us, and your email address when you sign in. We use a one-time code, so we never store a password.
- Your pilot request. Your utility, your solar equipment, the version of the consent you accepted, and when.
- Files you choose to upload. Electric bills (which usually show your name, service address, account number, usage and charges), and solar exports. Uploading is optional. You can black out your account number first.
- Solar production data. If you let us, daily energy readings and your system’s reporting status from Enphase, for the system you identify.
- Reports and review notes. The report we prepare for you and our reviewer’s inputs. Internal notes are never shown to you.
- Technical data. Sign-in and session records, your IP address, browser type, and basic logs, used to keep the Service secure and working. On the website contact form we keep a hashed (scrambled) form of your IP address to block spam.
We do not knowingly collect information from children under 16, and the Service is not meant for them.
How we use it
To prepare your report; to contact you about it; to run, secure, and fix the Service; to answer your questions; to meet legal obligations; and, only if you opt in separately, to send marketing or informational email. We may use de-identified or combined figures (nothing that identifies you or your home) to improve how accurate and clear the reports are. We do not currently use artificial intelligence to read your documents; a person reads them. If that changes, we will update this notice and ask for your consent first where the law requires it.
Who we share it with
- Service providers that work for us under written terms: cloud hosting and file storage (Cloudflare), email delivery (Brevo), and, for solar data you authorize, Enphase.
- Legal and safety. When the law requires it, or to protect rights, safety, or the Service.
- A business change. If Solar Bill Tracker is sold or merged, your information may go to the new owner, who must honor this notice.
We do not sell your personal information, and we do not share it for cross-context behavioral advertising. We do not use a bill upload or your energy data for advertising.
How long we keep it
| What | How long |
|---|---|
| Uploaded bills and solar files | 3 years from upload |
| Reports and the figures taken from your files | 5 years |
| Solar production readings from Enphase | While you are enrolled, then deleted with your other data on request or at the end of the periods above |
| Sign-in account | While you are enrolled, then 3 years |
| Backups | Rolling 35 days |
If you ask us to delete, we delete your files, reports, readings, and sign-in account within 30 days, whatever the periods above say. Copies in backups age out within 35 days. We may keep a minimal record that a deletion happened, and anything the law requires us to keep.
Your choices and rights
You can delete everything you shared, and your sign-in account, from the app at any time, or email legal@solarbilltracker.com. You can ask what we hold about you, ask us to correct it, ask for a copy, and withdraw your consent. California residents have the right to know, delete, correct, and receive a copy of their personal information, to limit use of sensitive personal information, and not to be treated worse for using these rights. We will confirm it is you (for example by emailing the address on the request) before we act, and we will respond within the time the law sets. You can use an authorized agent. To opt out of marketing email, use the unsubscribe link in any message. We do not respond to browser “Do Not Track” signals because we do not track you across sites.
Security
Files are stored privately, are not public, and only you and authorized staff can open them; staff access is logged. Connections are encrypted. Access tokens we hold for solar data are encrypted. No system is perfectly secure, so we cannot promise absolute security. If a breach affects your information, we will tell you as the law requires.
Other websites and services
Enphase, your utility, and other companies have their own privacy policies. We are not responsible for them.
Changes
We will post updates here with a new effective date, and tell you by email or in the app before a material change applies to information you already gave us.
Contact
Solar Bill Tracker, 17952 Sky Park Cir Ste D2, Irvine, CA 92614. Email legal@solarbilltracker.com.